MM Internet Inc

If you lost your lost your original instruction packet and need to configure your computer, please follow the instructions below. You will need to call us at (562) 427-0344 if you do not remember your IP address or username.

Incoming POP3 Mail Server: mail.mminternet.com
Outgoing SMTP Mail Server: mail.mminternet.com
Email Setup Instructions: http://www.mminternet.com/setup
Personal Web Page: http://home.mminternet.com/username
Web Based Mail: https://www.mminternet.com/webmail
Billing Information: http://billing.mminternet.com

To access your web space ftp into home.mminternet.com with your email username and password and upload to the public_html directory. Your web page is located at http://home.mminternet.com/username

INSTRUCTIONS FOR WINDOWS 95/98 /ME

1. Left click on the Start Button in the lower left corner
2. Left click on Settings
3. Left click on Control Panel
** If you use Windows ME and do not see the "Network" icon please left click on the option "view all Control Panel options" in the Control Panel window
4. Double left click on the "Network" icon
5. Left click on the item that is your TCP/IP settings for your network card. It would look something like "TCP/IP -> Ethernet Adapter"
6. Left click on the "Properties" button
7. Select the option "Specify an IP address:"
8. In the "IP Address" box enter in your ip address.
9. In the "Subnet Mask" box enter in your subnet mask.
10. Now left click on the "Gateway" tab located at the top of the window
11. In the "New gateway:" box enter in your gateway.
12. Left click on the "Add" button
13. Now left click on the "DNS Configuration" tab located at the top of the window
14. Select the options "Enable DNS"
15. In the "Host:" box enter in your email username .
16. In the "Domain" box enter in mminternet.com
17. In the box with "DNS Server Search Order" above it enter in the primary dns server .
18. Left click on the "Add" button
19. Repeat steps 17 and 18 for the secondary dns server .
20. You may ignore "Domain Suffix Search Order" as it is optional if you wish to enter one in
21. You may also ignore the tabs "Bindings", "Advanced", "WINS Configuration" and "NetBIOS." They are purely optional.
22. Left click on the "OK" button twice
23. Windows should now prompt you to restart your computer, please select "Yes" to do so
** Windows may report it is building an information driver database before prompting you to restart, this is normal

Congratulations, you have finished setting up your computer for DSL. Simply open up the web browser of your choice (i.e. Internet Explorer or Netscape Communicator) and you're on the internet. If you find that the DSL is not working, or you get a "Server not found" page, please refer to the Troubleshooting section below

INSTRUCTIONS FOR WINDOWS XP

1. Left click on the "Start" button in the lower left corner
2. Left click on "Control Panel"
** You might have to click on "Settings" and then "Control Panel" if you're using the Classic Start Menu
3. Left click on "Network and Dial-up Connections"
** You might have to switch to Category view in the Control Panel to see "Network and Dial-up Connections"
4. Right click on "Local Area Connection" and left click on "Properties"
5. Make sure the "Internet Protocol (TCP/IP)" box is checked and then select it
6. Left click on Properties
7. Select the option "Use the following IP address:"
8. In the box labeled "IP address:" enter in your ip address .
9. In the box labeled "Subnet mask:" enter in your subnet mask .
10. In the box labeled "Default gateway:" enter in your gateway .
11. Select the option "Use the following DNS server addresses:"
12. In the box labeled "Preferred DNS server:" enter in the primary DNS server .
13. In the box labeled "Alternate DNS server:" enter in the secondary DNS server .
** Windows XP includes a built-in firewall. To enable or disable this firewall, click on the "Advanced" button and you'll see an option to disable/enable the firewall. If you call in for technical support, PLEASE DISABLE THE FIREWALL. We cannot effectively tech support a customer while the firewall is running.
14. Left click the "OK" button twice.

INSTRUCTIONS FOR WINDOWS NT

1. Left click on the "Start" button in the lower left corner
2. Left click on "Settings"
3. Left click on "Control Panel"
4. Double left click on the "Network" icon
5. Left click on the "Protocols" tab
6. Left click on "TCP/IP Protocol"
7. Left click on the "Properties..." button
8. Make sure the "IP Address" tab is selected and select the option "Specify an IP address"
9. In the box labeled "IP Address" enter in your ip address .
10. In the box labeled "Subnet Mask" enter in your subnet mask .
11. In the box labeled "Default Gateway" enter in gateway .
12. Now left click on the "DNS" tab, you may ignore the "Advanced..." button. It is purely optional.
13. In the box labeled "Host Name" enter in your username .
14. In the box labeled "Domain" enter in mminternet.com
15. Left click on the "Add" button under the "DNS Service Search Order" box
16. In the box labeled "DNS Server:" enter in the primary dns server .
17. Left click the "Add" button
18. Repeat steps 15, 16 & 17 for the secondary dns server
19. You may ignore "Domain Suffix Search Order" and the "WINS Address", "DHCP Relay" and "Routing" tabs as they are optional. Left click on the "OK" button twice.

INSTRUCTIONS FOR WINDOWS 2000

1. Left click on the "Start" button located in the lower left corner
2. Left click on "Settings"
3. Left click on "Network and Dial-up Connections"
4. Right click on "Local Area Connection" and left click on "Properties"
5. Make sure the "Internet Protocol (TCP/IP)" box is check and then select it
6. Left click on Properties
7. Select the option "Use the following IP address:"
8. In the box labeled "IP address:" enter in your ip address .
9. In the box labeled "Subnet mask:" enter in your subnet mask .
10. In the box labeled "Default gateway" enter in your gateway .
11. Select the option "Use the following DNS server addresses:"
12. In the box labeled "Preferred DNS server:" enter in the primary dns server .
13. In the box labeled "Alternate DNS server:" enter in the secondary dns server .
14. You may ignore the "Advanced" button as it is optional. Left click on the "OK" button twice.

INSTRUCTIONS FOR LINUX

** X-Windows Instructions: You must be root and have X-Windows installed as well as the program netconf
1. Launch X-Windows if you are already not in X
2. Open up a console/terminal from X so that you have a prompt
3. Type in netconf at the prompt
4. Click on "Basic Host Information"
5. Click on the "Adapter 1" tab
6. Make sure that "enabled" and "manual" are both selected
7. For "IP address" enter in your ip address .
8. For "netmask" enter in your subnet mask .
9. Click on the "Accept" button
10. Click on "Name server specification (DNS)"
11. Make sure that "DNS is required for normal operation" is selected
12. For "nameserver 1" enter in the primary dns server .
13. For "nameserver 2" enter in the secondary dns server .
14. Click on the "Accept" button
15. Click on "Routing and gateways"
16. Click on the "set" button
17. Enter in your gateway . for the box labeled "default gateway"
18. Click on the "Accept" button
19. Click on the "quit" button twice and then "click on the "Activate Changes" button

Congratulations, you have finished setting up your computer for DSL. Simply open up the web browser of your choice (i.e. Netscape Communicator) and you're on the internet. If you find that the DSL is not working, or you get a "Server not found" page, please restart your computer. If you find it is still not working, please refer to the Troubleshooting section below

** Console Instructions: You must be root and have the program linuxconf installed

1. Type linuxconf at the console
2. Make sure the "Config" option is expanded. It will have a - next to it and look like "- Config", otherwise it would look like "+ Config" If its not expanded then select it and press Enter to expand it.
3. Expand "Networking" if it hasn't been already
4. Expand "Client tasks" if it hasn't been already
5. Select "Basic host information" and press Enter
6. Use the arrow keys to navigate and the Space Bar to select options. Make sure that "Enabled" and "Manual" are selected
7. For "IP address" enter in your ip address .
8. For "netmask" enter in your subnet mask .
9. Press the Tab key and make sure "Accept" is selected and press Enter (you may have to press Tab multiple times to select "Accept")
10. Select "Name server specification (DNS)" and press Enter
11. Make sure that "DNS is required for normal operation" is selected
12. For "IP of name server 1" enter in the primary dns .
13. For "IP of name server 2" enter in the secondary dns .
14. Tab to "Accept" and press Enter
15. Expand "Routing and gateways" and select "Set Defaults"
16. For the "Default Gateway" enter in your gateway .
17. Tab to "Accept" and press Enter
18. Tab to "Quit" and press Enter
19. Select "Activate the changes" and press Enter

Congratulations, you have finished setting up your computer for DSL. Simply open up the web browser of your choice (i.e. lynx or arena) and you're on the internet. If you find that the DSL is not working, or you get a "Server not found" page, please restart your computer. If you find it is still not working, please refer to the Troubleshooting section below

MACINTOSH SETUP INSTRUCTIONS FOR DSL

1.      Go to the Apple menu at the top left corner of your screen
2.      Select �Control Panels�
3.      Select �TCP/IP�
4.      Within the TCP/IP window select "Connect via: Ethernet"
5.      Select "Configure Manually" within the �Setup:� area in the TCP/IP window
6.      For "IP Address" enter in your IP address .
7.      For "Subnet Mask" enter .
8.      For "Router address" enter your gateway .
9.      For "Name Server addr." enter 216.86.207.2 and 216.86.207.3
10. Under "Search Domains:" enter "mminternet.com"

TROUBLESHOOTING

1. If your modem does not have three solid green lights please read below:
** The 3 green lights mean that your modem is synced up with Verizon's central office. If you plug in your modem and find the modem light is blinking that means your modem is trying to sync up with Verizon's central office. If the modem light is on but the data light is blinking then that means your modem is having trouble transferring data and may result in decreased speeds or no connectivity at all. Here are some ways to troubleshoot this problem:
A. Make sure the power is plugged in and the power light is on.
B. Make sure that your filters are installed properly and in secure. They should be connected to all analogue devices other than the DSL modem. Make sure the modem is connected securely with a regular telephone cable and make sure that its connected to the telephone jack of the number the dsl is getting installed on.
C. If you find your DSL modem does not have three solid green lights then please give Verizon a call. The number you can reach them at is 877-483-3350

2. If you find every time you try to connect to the internet with either your web browser or email program, that it prompts you for a dial-up connection please follow these steps to disable it
** Windows will usually prompt for a dial-up connection because it does not detect internet access through the DSL so it will revert to the dial-up method.
A. Left click on the start button, select settings, and then select control panel. Double click on the icon labeled "Internet Options" Left click on the tab labeled "Connections" and make sure that "Never dial a connection" is selected. If you find after doing this that you are still not working then please goto step 3.
A. Left click on the start button, select settings, and then select control panel. Double click on the icon labeled "Internet Options" Left click on the tab labeled "Connections" and make sure that "Never dial a connection" is selected. If you find after doing this that you are still not working then please goto step 3.

3. If your modem does have three solid green lights but you can't connect please read below
A. Make sure everything is properly connected together and in securely. Be sure you are using the network cable supplied by us to plug in the modem to your computer. It is a special kind of cable called a crossover cable. If you are using a hub please disconnect it and plug the modem directly into a computer as this will eliminate the possibility of a "bad" hub. Most modern day network cards have an LED (known as the link light) on them which indicate whether or not it is connected to the modem or not. To test this unplug the modem from the computer and you should notice a LED to start blinking or go off. If you plug the modem back in to your network card and the LED becomes solid then that means you have properly connected your modem and network card.
B. Double check all of your TCP/IP settings for the network card. Make sure you have entered in everything exactly as it was on the instructions as any typo will prevent the DSL from working.
** The troubleshooting from here on are only meant for Windows 95/98/NT/2000/ME/XP and Linux users. If you have a Mac and you know you have the ping tool then you will be able to use the instructions below. Otherwise, please give us a call so we can further troubleshoot this.
A. Left click on the "Start" button in the lower left corner and select "Run".
B. Type in the word "command" without the quotes
** Linux users will have to open a console or terminal but the rest of the steps are the same for everyone
C. You are now presented with a prompt. Type in the command ping ip_address where you put your ip address assigned to you in place of ip_address. An example is "ping 192.168.0.57." If you get four replies then that means you have entered in your ip address correctly and you may proceed to part D. If you received "Request timed out" then make sure you have entered your i.p. address in correctly. Another thing to make sure of is that you are using client for microsoft networks as your logon type. For Windows 95/98 users, check this by clicking on the "Start" button, goto "Settings", goto "Control Panel". Double click on the "Network" icon and for the "Primary Network Logon" make sure "Client for Microsoft Networks" is selected.
D. Now we will ping your gateway. To ping your gateway type ping ip_address_of_gateway where ip_address_of_gateway is your gateway .. An example is "ping 192.168.0.1." Your gateway will always has 1 as the last number. If you get four replies then that means you can talk to our router and you can proceed to part E. If you do not get four replies then type this command in ping -t ip_address_of_gateway and please give us a call.
E. We will now ping a site outside of our dsl network to determine that you can access the rest of the internet. Type in the command "ping 216.86.201.1". If you get four replies then that means you can proceed to part F. If you get request timed out please make sure that your subnet mask and gateway are entered in correctly. If you are still having a problem connecting then please give us a call.
F. Now we will determine if DNS is working. Type in the command ping www.yahoo.com. If you get four replies then that means your dns is working but if you find that you cannot browse the internet or anything else then please give us a call. If you get bad host name, request timed out or the command just sits there then please double check the dns servers you have in your TCP/IP settings. If you know you have the correct ones then you might try switching them around. Basically, remove the current ones you have in there and put them in reverse order so the primary dns listed above is now the secondary and the secondary is now the primary. You will have to restart your computer with all OS's except Linux for the changes to take effect. If you find that you are still not working then please give us a call.

How to reach us for support:

MM Internet can be reached from: 9 am to 6 pm Monday-Friday & 9 am to 1pm Saturday-Sunday by

Email: support@mminternet.com Phone: 562-427-0344