Home
Special Promotions
DSL
Web Hosting
Dial Up
Dedicated Access
Feedback
Navigation
Prices
Our History
Online Forms
Help
Search Page
Email Us
Back

DSL Forum

MM Internet uses a web based forum to open communication between ourselves and our customers. The result is a community of customers and staff that both complements our technical support and allows people to solve each others problems and ask questions about DSL.

Our DSL forum includes a web based discussion board and a network status page. Our customers have responded by using the forum extensively.

We created the forum as a simple means of creating a community that included all of our customers as well as MM Internet staff. It's an innovative idea that very few ISPs have tried, but it has gone over far better than we could have even hoped.

Our customers are able to discuss their problems. They don't have to take the time to call tech support, and they can see if other people are having the same problem they are. We've found that people still email us or call us about individual problems, such as setup problems, but people discuss broader issues such as download speeds on the forum. MM Internet has been able to easily see what our customers are both happy and unhappy about, and we respond.

There are examples of how well the forum has worked for us. During the first few weeks MM Internet offered DSL our customers noticed low ping times to game servers, and let us know by discussing it on the forum. MM Internet responded by upgrading our router and letting our customers run their own Quake 2 server on our network.

The DSL forum is only part of MM Internet's commitment to providing useful support to our customers. We are very serious about making every one of our wide range of customers happy.

You can visit the forum (please do not make posts unrelated to MM Internet DSL)

 

 

Copyright 1999 MM Internet, Inc.