Q. What is DSL?
A. DSL stands for "Digital Subscriber Line." It's a sophisticated technology that enables you to surf the web at blazing speed - and simultaneoulsy use the same telephone line to carry on a conversation!
Q. How does it work?
A. The DSL signal itself is a very, very high pitched
sound on your phone line. It's far too high pitched for you to hear, so
you won't even notice it while talking on the phone.
Q. What's the catch?
A. DSL is not available in all areas. There is a distance limitation,
which requires that you be within three miles of your phone company's
switching office. Any phone line further than that would not be able to
support the high frequency DSL signal.
Q. Where is DSL available?
A. We offer DSL in just about every area that Verizon & SBC (now AT&T) offer local phone
service. You can email us with your phone number and address and we can
see if DSL is available to you.
Q. What does it cost?
A. DSL is available in different speeds. Check out our pricing page for
a chart of current prices.
Q. Is the cost of the line included in the
A. Yes. The circuit cost of the line and the internet access are both
included in one price. You will continue to pay your phone bill just
as you always have, and then you would receive a bill from us for the
DSL access. There are no "hidden fees."
Q. How do I get DSL?
A. The first step is to call us or sign up online. We'll confirm DSL
availability for you and be in touch with you when we know your
Q. How long does it take to install DSL?
A. It takes about a week to get DSL. This includes the testing of your
phone line to make sure it is DSL capable, the setup on our end, the
assigning of your static IP address, and mailing you the modem and
Q. Can I hook up multiple computers to a
single DSL line? Can I run servers?
A. Sure. Many of our customers have small LAN's at home which do just
that, and a lot of our customers have fun running their own web, FTP,
and game servers. The computers must be networked together. There
are two options for hooking up multiple computers: